Often new enquiries come in from existing clients and contacts. A simple way to create an enquiry for an existing contact is to use the switch functionality when entering the enquiry, to look up that contact record:

The Enquiry Dashboard is a powerful part of RedView CRM that allows you to monitor and manage your business development investment.

RedView CRM provides charts on the Enquiries Dashboard that display information about new matters, based upon the information held in the firm's practice management system.

RedView CRM provides the ability to capture activity notes against a contact. This has now been enhanced to allow categorisation of the activity with a subject and type code, as well as a star rating on the activity. This allows structured searching and analysis.

Enquiries are easily added to the RedView CRM database. These may have been created via the API from your web site, via the Outlook add-in, via the smartphone app or simply entered into the system.

New functionality is now available in RedView CRM to assist in the management of marketing events & campaigns.

One of the goals of RedView CRM is to provide a client-centric view of data and the Client & Contact database brings all information about clients together in the one place.

We added a new chart to the Enquiries Dashboard last night, an example for JB Solicitors is below. It is meant to provide an overview of “bad” data and make it more visible so that they will get the data entry done and potentially look after their data properly – a pipedream I know!

Here is the new training video for the Events & Campaigns functionality that we have recently built into the RedView CRM product.

Functionality is available in RedView CRM that allows integration with third party forms and “bots” to collect ad hoc information as one of the follow up activities.

RedView provides powerful functionality to automatically remind users when follow up is due for an enquiry.

RedView CRM provides the ability to set up email templates that can be used to respond to new enquiries. This saves time by allowing pre-canned responses to be sent at the click of a button.

When a new enquiry is added to the CRM, it can be immediately assigned to someone for follow-up. If it is not assigned, or comes from a source where assignment is not possible, e.g. your Website via the API, it is possible to setup automatic notification rules to ensure the enquiry is not lost.

When a new enquiry is added to the CRM from your website via the API, it is possible to acknowledge its receipt automatically, with an email sent to the enquirer.

The base information held in the RedView Clients & Contacts database is sourced from your practice management system. Information such as address and contact details, financials, related matters etc.

RedView has a number of useful features to allow the capture of referrer information so that the relationships with these important associates can be better understood.

Easily capturing new enquiries is a key aspect of the RedView CRM product. To assist here the product provides an Outlook add in for use with Office 365.

A new feature has been added to RedView CRM to allow the recording of any risk assessment that has been made for a new enquiry. This is found under the Risk Assessment panel in new enquiry details.