You can now add attachments to outbound email templates that are used when creating emails to be sent to enquirers.
This allows standard documents to be included with the final email, without the need to manually attach the document each time an email is to be sent.
To configure this, go to Configuration > Email Templates > Email Response Templates and select the applicable template. When you select the Edit button, note the documents panel at the bottom of the template dialog:
Use this to attach documents that will be included when the final email to the enquirer is created and sent.
The RedView Team