— PIZZEYS AND REDVIEW —

Pizzeys has more than doubled their forecast earning since implementing RedView

Pizzeys, a mid-sized IP firm in Sydney, specialise in patents, trademarks and registered designs.

 

Automating a manual reporting process

Prior to RedView, Pizzeys reporting lacked customised information. John and the Principals couldn’t access information readily and it wasn’t up-to-date. Data had to be exported to MS-Excel, and into separate spreadsheets.

The business wanted to be able to track budget and performance month-on-month, annually, and eliminate printing reports.

John Woodhams, CEO says, “RedView has made the analysis and interpretation of things so much easier.”

“The reports show you historical data, details and performance, and lets you track things over a period of time. We can look at previous budgets, actuals, and RedView provides a snapshot of the business at any point in time – all online and available all the time!”

John says, “Before we had RedView, I’d estimate that each fee earner was generating circa $550,000 in annual earnings. We had one secretary per partner to source information associated with financials and performance as it was not readily available.”

“Currently, we generate at least $1M in annual earnings per fee earner with only seven support staff. We have thirteen fee earners generating more than $16M in revenue all due to the level the process automation we have achieved, of which RedView was a key component.

 
Our lawyers are able to do a lot of the work themselves where previously they had to rely on support staff to provide them the information.
— John Woodhams, CEO

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— REAL PROPERTY CONVEYANCERS AND REDVIEW —

Real Property Conveyancers have halved their inbound calls with RedView, saving time and money.

RPC, a small regional firm, specialise in property law and conveyancing.

 

Better customer service with less staff hours

RPC is a busy regional practice whose clients range from individuals, small to medium businesses and large corporations. RPC wanted to provide a high level of customer service and drive engagement.

The volume of matters each month meant that managing customer queries and providing matter related updates was consuming a lot time. Clients and agents would call the firm to get status updates, query matters and ask for documents and this took up a lot of administration time and effort.

“Customer service has always been our number one priority. We have a lot of rural customers working on the land and they are busy people.”

The real estate agents are a key part of our RPC’s business network and Carolyn says, “The agents love having mobile access. In an instant they can see what is happening with the clients and when the settlement date and time is rather than call us. They can also get documents without having to ring us to send yet another copy!”

“We are saving lots of time, the phone calls from property agents have almost halved”

 
The agents love having mobile access. In an instant they can see what is happening with the clients.
— Carolyn Musitano, Principal

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— COLEMAN GREIG AND REDVIEW —

Coleman Greig Lawyers are capturing more time and improving their revenue using RedView.

Coleman Greig is an award-winning legal practice. The firm offers legal advice to both private clients and businesses.

 

Capturing more time from on the road

Before using RedView, Andrew Grima, Principal, had to scribble time on a paper when he was out of the office. He would then have to remember to manually fill in his time or have his secretary decipher his notes.

Andrew would have to login remotely the firm’s network but sometimes face server-related issues or connection dropouts. If he was out and about, he couldn’t quickly access client or matter information on-the-go.

“It has changed the way I work. On any given day, I record more time than I did before.”

“I don’t need to login remotely as that was a waste of my time,” Andrew says. “I can jump on the app get access to basic information don’t have to scribble time on a piece of paper. I can see all matter and client information in one place really.”

“Because I can access matter and client data, phone numbers while on the road, time record on- the-go. It changes the whole way you work, you can capture time, access client and matter information on the mobile. It’s easy to use, I didn’t need any training as I find RedView is intuitive.”

 
My financial performance has improved significantly since using RedView.
— Andrew Grima, Principal

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— BANNERMAN SOLICITORS AND REDVIEW —

Bannerman Solicitors has streamlined their processes with RedView

Bannerman Solicitors, a boutique family law firm, specialise in everything from custody disputes to property settlement matters.

 

Accessing information on the go

Bannerman Solicitors needed a mobility solution that allowed them to access key dates, documents and updates on his phone while at court or out of the office.

Before using RedView, Richard would not always have access to the latest updates or information on a file. While he was at court, he couldn’t quickly pull up information in front of him if the files were not in front of him.

Often, he would be uncomfortable when asked about a date or document in court if he didn’t have the information handy.

“Being able to speak authoritatively about a date when something was sent and having access to it, is of immense help!”

Before RedView, Bannerman Solicitors relied on a VPN connection to access files on their server; often a slow and cumbersome process when they needed access to information quickly. Richard says, “RedView lets me work remotely and access my files on the go on my mobile.”

“RedView has significantly improved my access to information. I can download the document from RedView e.g., a subpoena, can email it instantly to others, quickly search for when information was received and have access to the date it was received.”

 
RedView has significantly improved my access to information when out of the office
— Richard Bannerman, Principal

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