Release Update
New in RedView

Product Release · 2026.16

Eight features to exploreWant to know more?

This release makes it easier to navigate RedView, personalise dashboard access and manage enquiries. It also introduces reusable activity notes, named email buttons, AI assistance for email drafting, and an Outlook add-in for RedView Connect.

Take a Tour

Select Take a Tour to learn about the features and actions available on the screen.

Take a Tour button in the RedView toolbar
Select Take a Tour to explore the screen.

Updated Dashboard Design

Available withAcuity, CRM, Tasks

Dashboard charts have an updated layout, making key information easier to read, as part of the ongoing improvements to the RedView user interface.

Refreshed KPI Summary dashboard chart with performance figures, time periods and debt and unbilled amounts
A sample updated dashboard chart presentation

Dashboard Chart Defaults

Available withAcuity, CRM, Tasks

You can now save your preferred default selection for dashboard charts. For example, to open budget-versus-actual charts in Year to Date view, select Chart Options in the toolbar and choose Year to Date as the default.

Charts of the same type will then open with that selection, saving you from changing it each time.

Chart Options toolbar button
Open Chart Options to choose your default view.

Updated Enquiry Panel

Available withCRM

The RedView CRM enquiry panel has been redesigned to make better use of larger screens.

The updated design uses a screen resolution of 2560 × 1440 as its baseline.

A three-column layout brings more enquiry information into view, reducing the need to move between screens.

A new progress indicator helps you see where the enquiry stands, while fields and actions have been arranged more logically.

Select Take a Tour to explore the updated layout.

Updated RedView CRM enquiry panel with three columns and a progress indicator across the top
The three-column enquiry panel brings more information into view.

Canned Notes

Available withCRM

Save time when recording enquiry activity by selecting a reusable note instead of typing the same wording each time.

A set of Canned Notes is included with RedView. To edit these or create your own, go to Configuration > Look Up Lists > Canned Notes.

Canned Notes panel with a search field and reusable emailed and phoned notes
Select a reusable note when recording enquiry activity.

Named Email Buttons

Available withCRM

Open frequently used email templates with a single click.

You can now configure multiple Create Email buttons, each with its own name and linked email template. Selecting a button opens the email using that template, ready for review and sending.

This removes the need to select a template from the drop-down list each time, making routine emails quicker to prepare.

Go to Configuration > Lookup Lists > Enquiry Follow Up Actions to configure.

Enquiry Follow Up Actions configuration showing a named More Information Email action linked to an email template
Configure named Create Email actions and link each to an email template.

AI Assistance for Email Drafting

Available withCRM

Draft emails more easily with the new AI button in the email document drafting tool. Use it to help compose your message, then review and adjust the wording before sending.

AI button and writing-assistance options in the email document drafting toolbar
Use the AI button to help draft your email, then review the wording before sending.

RedView Connect Outlook Add-in

Available withConnect

A new Outlook add-in lets RedView Connect users publish matters and send messages to clients through RedView Connect directly from their inbox.

Updated RedView Connect Outlook add-in showing matter publishing, client messaging and file notes
Publish matters and send client messages from Outlook.