Inprotech Support

Red Rain has over 50 years of combined experience with Inprotech

Outsourced System Administration

Red Rain supports a number of firms as their Inprotech System Administrator on an outsourced basis.

Administering the Inprotech system is a difficult task. It requires esoteric knowledge of the platform, an understanding of IP business processes, and the technical ability to write SQL and VBA.

Finding all of these skills in one person is difficult. Your firm will usually face significant training costs – exposing you to the risk of a loss in corporate knowledge if that person leaves the business.

With Red Rain you can rely on a highly experienced team who offer broader industry exposure and the right combination of technical and business expertise required. Because you’re looked after by a group of people, you can be confident that continuity of support is available even when sickness or annual leave intervenes.

System Audit

Inprotech’s complexity and breadth of capability is both a strength and weakness. Firms are often unaware of functionality or how the functionality was intended to be used. The pressure of keeping the system operational on a day to day basis often means that obsolete or inefficient processes are still in play, costing your firm money.

Red Rain performs audits of how you use the system and your associated business practices, providing practical recommendations on tangible improvements in productivity and risk management for the firm.

Project Work

In our time working with clients, Red Rain has performed a number of projects that solve real business issues. These include:

  • Implementation of the time, billing and accounting modules (a particular strength)
  • Review and revision of system workflows
  • Version upgrade projects
  • Development of custom reports
  • Template creation
  • Data conversions
  • User training

As well as providing a traditional consulting service, over the last 2 years we have developed an affordable range of add-on products, tools and services that supplement our regular consulting services and drive value for your business.

  • A structured training course for system administrators – designed to educate new staff or fine tune an existing administrator’s skills
  • A Management Information reporting suite allowing the firm to easily interpret and access financial information from the Inprotech Billing and Accounting modules
  • Email integration tools